Operate
Keep agreed systems, workflows and automations healthy after implementation.
Managed Digital Operations provides ongoing stewardship for a defined digital operating environment rather than leaving the business with a project that slowly degrades after handover.
Typical scope
- Monitoring of managed workflows and integrations
- Automation maintenance
- Platform administration for agreed systems
- Minor configuration changes
- Operational reporting
- Documentation maintenance
- Issue triage for managed components
- Continuous improvement and backlog prioritisation
- Support for controlled operational changes
Commercial model
This is normally a recurring monthly engagement with explicitly defined supported systems, inclusions, exclusions, response expectations and change boundaries.
What it does not automatically include
Managed Digital Operations does not imply unrestricted IT support, 24/7 availability, cybersecurity operations, network operations or service levels that have not been contractually agreed.